Privacy Policy

We collect the personal information you choose to give us when you use our quote, samples or contact forms, or when you contact us directly. This may include:

• Your name and the business or organisation you represent.
• Contact details such as email address, phone number and delivery address.
• The details of your enquiry — for example the products, quantities, sizes or specifications you are interested in, and any message you send us.

We do not collect payment or credit card information through this website. We do not knowingly collect information from children.

We use the personal information you provide to:

• Respond to your enquiry and prepare quotes or arrange samples.
• Supply the products and services you request and manage our relationship with you.
• Keep records of our dealings and communicate with you about your enquiry or order.
• Meet our legal and record-keeping obligations.

We only use your information for the purpose you provided it, or for a directly related purpose you would reasonably expect. We do not sell your personal information. We will not send you marketing messages without your consent, and any marketing email will include a way to unsubscribe.

Your enquiry is submitted through our website and delivered by email to our team so we can respond. We may share your information with trusted service providers who help us operate the website and our business (for example our website host and email provider), and only so they can perform services for us.

We may also disclose information where required or authorised by law. Some of our service providers may store data on servers located outside New Zealand; where that happens we take reasonable steps to ensure comparable privacy safeguards apply.

We take reasonable steps to keep your personal information secure and to protect it from loss, unauthorised access, use or disclosure. We keep your information only for as long as needed for the purposes described above or as required by law, after which it is securely deleted or de-identified.

Under the Privacy Act 2020 you have the right to ask for a copy of the personal information we hold about you, and to ask us to correct it if it is wrong. To make a request, contact us using the details below. We may need to verify your identity before releasing information. There is no charge to request access, and we will respond within the timeframe required by law.

This website does not use tracking cookies or third-party analytics to identify you. If this changes in future, we will update this policy and, where required, ask for your consent.

To make entering a delivery address easier, our quote and samples forms offer address suggestions as you type. To provide these suggestions, the text you type into the address field is sent to Photon (photon.komoot.io), a third-party address search service that uses OpenStreetMap data. This lookup happens only while you are typing an address, and the address data is © OpenStreetMap contributors.

Photon may process this request on servers located outside New Zealand. We do not send your name, email or other contact details to this service — only the address text you enter. If the service is unavailable you can still type your address in manually.

We may update this Privacy Policy from time to time. The current version, with its "last updated" date, will always be published on this page.

If you have any questions about this policy, want to access or correct your information, or wish to make a privacy complaint, please contact us:

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner at privacy.org.nz.